Member news

31 August 2020

Indian Casino Amenities in a Post COVID-19 Era

As casino resorts prepare to reopen in the era of the coronavirus pandemic, operators are looking at how to best serve the needs of both their customers and team members in this new reality. The world has changed and Indian nations across the country are evaluating best practices, reopening plans, and business strategies to stop the hemorrhaging of cash flows and keep their Indian nations afloat, while providing a much needed source of entertainment for their customers. In the wake of reopening, the number of people allowed to gamble at most facilities will be reduced, as occupancy limits in gaming areas will be reduced. That being said, there are a number of opportunities and business strategies that operators can adopt during this transitional time that may lessen financial hardship and increase awareness of the measures being taken to mitigate the spread of the disease, while building customer and team member trust. With adaptive repurposing of existing space, increased communication, the use of technology, and changing the traditional process flow of casino amenities, operators who provide the most flexibility at their facilities have the greatest likelihood of weathering this storm.

Posted by Hotel & Leisure Advisors

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