Thea Awards Recipients

Thea Awards 2021

Thea Award for Outstanding Achievement - Airport Destination Experience

Jewel Changi Airport, Singapore

Jewel Changi Airport has been described as a wondrous world where nature meets retail. It exists within Singapore Changi Airport, which is often ranked the world’s best airport. With that reputation in mind, it created the Jewel, aimed at bringing a new travel and leisure experience to the airport passengers and to local Singaporeans. The Jewel officially opened on October 18th, 2019, receiving about 300,000 visitors per day.

Jewel Changi Airport features a Southeast Asian themed forest world, with tropical foliage and a jungle-like area called the Shiseido Forest Valley. More than 900 trees, 220 species of plants, and 60,000 shrubs and orchids surround the world’s tallest indoor waterfall: the Rain Vortex. The Shiseido Forest Valley offers guests a sense of physically ‘hiking’ through the forest with 30 minute walking trails, illuminated at night with interactive lighting and immersive sound effects.

The Jewel also features a hotel, more than 280 retail and dining options, leisure themed attractions including a family recreation and leisure area (Canopy Park) and interactive games and immersive attractions illuminating the history of the airport (Changi Experience Studio) under a 10-story-high, glass dome architectural marvel. Other, family-friendly entertainment activities include two different mazes, suspended nets for bouncing and walking, four ‘discovery’ slides and giant concave bowls where guests can jump into mist clouds. The Canopy Park, described as a “14,000 square meter recreational wonderland,” offers visitors some entertaining physical activities also geared to families.

Guests are also entertained by an impressive nightly show of video projections, sound and lighting effects. This wondrous world activates all of the visitor’s senses and is a spectacle of beauty. It demonstrates excellence, creativity and innovation in the application of a themed, natural environment as part of an airport experience. 

The Jewel delivers an environment that goes far beyond just creating a layer on top of its 280 retail and dining options. It is a new destination that has an uplifting effect, motivating visitors to want to stay, to explore, relax and connect with the environment and with one another. The multi-sensory experiential arrival, the quality of the integration of the natural and nature themed environments and the family entertainment aspect of the Canopy park and the Experience Studio combine to make The Jewel unique and worthy of a Thea Award honor.


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