We are seeking an Experience Consultant, based in London on a twelve (12) month fixed-term contract, to oversee projects across a range of sectors and building types. Initially the role will be focused on providing oversight and guidance for the design and delivery of event spaces, activations and collaboration space, as well as providing experience design advice across a wider portfolio. The role will provide design management, creative visioning, and project delivery services including working as an embedded vendor within a client team as a key part of our Design Management and Creative consultancy teams. It is a client facing role and you will be integral in the complex stakeholder management and accurate documentation. You will act as the subject matter expert often representing the client and being part of a wider team in a self driven and managed service environment. Some of the work we do requires us to have access to client offices, therefore we are ideally seeking someone who can regularly attend meetings in central London 

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You will be responsible for working with our clients to understand their vision and translate this into an actionable brief. You will support delivery of the project on time and in budget ensuring the client brief is delivered upon.   You will produce clear documentation, presentation and graphics to illustrate design considerations such as user journeys, creative visioning, master planning, adjacencies, operational needs and guest experience.

You will be a key part of the Charcoalblue Experience team and will benefit from the support and training offered to and by our in-house consultant and business support teams. 

The ideal individual for this role is a multi-faceted and innovative problem solver with broad knowledge of event spaces and/or guest experiences and the ability to deliver and launch projects on time, on budget, and on strategy. Additionally, you must be a clear communicator, action-oriented, self-motivated, and comfortable with ambiguity.

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Key Responsibilities

• Provide subject matter expertise and design guidance for Events and Experiences spaces
• Ensure the architectural design of Visitor attractions,  Venues and Support Spaces are optimized for the overall guest and user experience.
• Develop client requirements documentation for new event and experience spaces and produce briefs for the architectural design team including architectural requirements, operational considerations and cost or program constraints.
• Develop, document, analyse and present user journey studies, and wider creative visioning studies
• Deliver and maintain progress reports and presentations to key stakeholders and partners as required using written and drawn documentation to communicate stakeholder requirements, project aims and design intent.
• Take a leading role to ensure design intent of the project is delivered by Charcoalblue designers and/or external design collaborators.  Communicating design ideas and project requirements clearly
• Act as a key point of contact for client stakeholder teams, project managers, and the design teams to ensure accurate communication between all parties.
• Provide ownership for projects acting as Project Manager when required, developing comprehensive project plans for the implementation and successful delivery, from initiation to closeout, focusing on understanding interdependencies between technology, operations and business needs.
• Facilitate procurement and cost control procedures/reporting including leading the vendor bidding process and contracting/onboarding selected vendors. 
• Be a trusted, friendly, and robust collaborator for all client and external partners while balancing diverse team priorities.
• Develop design standards and guidance.
• Be actively involved in Design Team and other key project meetings, providing subject matter expert advice to guide the project with an understanding of schedule and cost considerations.
• Lead a team of Charcoalblue designers on events and experience projects.
• Represent and be an ambassador for Charcoalblue, interfacing with professionalism with our clients and collaborators.
• Elevate our ability to collaborate and communicate with clients , and brainstorm new and innovative ways to think about a portfolio of spaces.

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This list is not intended to be exhaustive and may be subject to alteration over time.

​Head to our website to learn more and apply: https://lnkd.in/dDPC8KV7