
Flagship Director of Operations
We’re hiring a senior leader to launch and lead our Las Vegas Flagship in 2026, a high-volume, multi-channel flagship experience expected to welcome over half a million guests per year. This is a unique opportunity to lead an eight figure revenue venue with oversight across operations, sales, marketing execution, F&B, retail, and events. You’ll build and manage a team of 150+ with an emphasis on radical hospitality, performance, and best in class hospitality. You oversee the end-to-end P&L, including local community, city relations and a significant on the ground marketing and field team. You also serve as the connective tissue between HQ functions and on-the-ground execution.
You’ll be accountable for delivering best-in-class guest experiences, operational precision, revenue growth, and cultural integrity, all within one of the most high-profile hospitality markets in the country. This is a rare role that blends strategic leadership with real-time ownership of people, systems, and performance. You’ll begin with immersive training at our flagship New York City location, gaining hands-on experience with our people, systems, and brand before stepping into full leadership at your home market.
Key Responsibilities
Operational Leadership
- Own and operate MOIC’s largest, most complex, largest F&B offering and theatrical venue end-to-end
- Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
- Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
- Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
- Manage labor models, scheduling, and staffing strategy to meet both guest and business needs
Business Performance
- Full P&L ownership, including revenue, labor, COGS, and expense management
- Partner with HQ Operations & Finance to drive margin discipline and cost optimization
- Monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
- Collaborate with Sales and Events teams to maximize group bookings and private events
Marketing & Brand Execution
- Lead local execution of national marketing campaigns and site-specific initiatives
- Manage $3M+ in marketing and programming budgets to drive guest volume and brand visibility
- Partner with HQ Marketing, Brand, and Creative teams to localize storytelling and bring the MOIC world to life
- Drive on-site spend through upselling, F&B, retail, and add-on programming
Team & Culture Development
- Recruit, coach, and lead a diverse team of 200+, including department heads across Ops, Events, F&B, and Sales
- Champion MOIC’s values and foster a culture of creativity, hospitality, feedback, and accountability
- Build a leadership pipeline by developing future GMs and senior managers
- Partner with the People Team to ensure consistent training, onboarding, and performance standards
Strategic Integration
- Serve as the primary liaison between the Flagship and MOIC HQ — bridging vision and execution
- Contribute to company-wide planning and pilots, using the Flagship as a testbed for new concepts and systems
- Share learnings with other units to codify “flagship playbooks” for future openings
- Represent MOIC in the Las Vegas market as a leader and ambassador of the brand
Success Measures
- Guest experience scores (NPS, Google, Yelp) consistently at or above target
- Revenue and margin targets achieved or exceeded
- Team is high-performing, well-staffed, and culturally aligned
- Programming, events, and campaigns executed on time and on brand
- Systems and insights developed in Vegas are adopted company-wide
TO APPLY:
Contact Greg Holmes at moosetracks@figure-8.co
- Proven P&L ownership in a business unit with $15M+ revenue and 150+ staff
- Experience leading cross-functional teams (e.g., ops, marketing, F&B, retail, events) under one roof
- Hospitality hours: Available weekdays and weekends, with the majority of presence on weekends
- Confident operator with strong business acumen, analytical skills, and comfort navigating ambiguity
- Deep commitment to guest experience, team culture, and operational excellence
- Highly collaborative and communicative — builds strong partnerships up, down, and across
- Tech-savvy and open to tools (including AI) that drive smarter, faster execution